Companies Honored with QE Award for Verified “Extraordinary Customer Service”- an Industry First
The QE Award recognizes America’s Top 35 real estate firms based on service excellence are being honored for exceptional customer service satisfaction with unique industry recognition – a QE Award (pronounced “Quie”) – “that measures and independently verifies excellence in the delivery of the highest levels of customer satisfaction and service quality in real estate in North America,” according to Kevin C. Romito, President, Quality Service Certification, Inc. (QSC), creator of the QE Award.
The 2018 QE Award recognizes the Industry’s Top 5 Large Companies, the Top 10 Midsize Companies and the Top 20 Small Companies, spanning more than 20 states, from Florida to Minnesota and California to Massachusetts, and includes some of the most respected independent and well-known national and regional brand names.
“There is no greater honor a company and its service professionals can earn than the highest praise from real customers reflecting the hard work of its agents to achieve exceptional service satisfaction. A real estate transaction is complex with many moving parts and often is laden with emotions. Our goal is to create a very satisfactory experience for everyone we serve (100%) and that requires more than skill and dedication. It requires truly caring, responsiveness, and the will to deliver your best,” said Jenni Bonura, CEO, Harry Norman, REALTORS®, Atlanta. Adding, “Achieving 99% customer satisfaction this past year with well over 5,000 closed transactions shows we are seriously on our way. But it starts over with each new customer – that’s our challenge.” “And that’s why winning a QE Award from Quality Service Certification is the best award any brokerage in real estate can receive,” she added.
- The 2018 QE Award is based upon the results of an independent survey limited solely to buyers and sellers who were in a real estate transaction that actually closed with participating real estate companies from January 1, 2017 through December 31, 2017. Quality Service Certification, Inc. and Leading Research Corporation, Laguna Niguel, CA administer the survey process to ensure that every past customer is surveyed, preventing agents or the company from interference or influence in any way.
- The 2018 QE Award winners for the Top 5 Large Companies include:
- Harry Norman, REALTORS® A HomeServices of America Company, Atlanta, GA
- Berkshire Hathaway Home Services Drysdale Properties, CA & NV
- Charles Rutenberg Realty, Greater Chicagoland Area
- RE/MAX of Reading, Reading, PA
- The Keyes Company REALTORS®, South Florida
- The 2018 QE Award winners for the Top 10 Medium Companies include:
- Sine & Monaghan Real Living, MI
- RE/MAX Estate Properties, Los Angeles, CA
- Real Living Kee Realty, Rochester, MI
- RE/MAX Allegiance, Alexandria, VA
- Kinlin Grover Real Estate, Osterville, MA
- Coldwell Banker Hickok & Boardman Realty, Burlington, VT
- Berkshire Hathaway Affiliate ReeseNichols Southern Region, Springfield, MO
- Real Living Realty Professionals, MA
- Keller Williams Classic Realty, Coon Rapids, MN
- Berkshire Hathaway Home Services Tomie R
- aines REALTORS®, East Lansing, MI
- The 2018 QE Award winners for the Top 20 Small Companies include:
- BOWES Real Estate Real Living, Arlington, MA
- Real Living Pittman Properties, Raleigh, NC
- Real Living Property For You, Peoria, AZ
- Real Living Capital City, Atlanta, GA
- Home Realty, Inc., Owensboro, KY
- Real Living 1st Choice Realty, Coral Springs, FL
- Real Living Real Estate Experts, Warren, PA
- Real Living Georgia Life Realty, Villa Rica, GA
- Real Living Casa Fina Realty, Tampa FL
- Real Living Cornerstone, Farmville, VA
- RE/MAX Select, Oviedo, FL
- Real Living Gateway Real Estate, Hasbrouck Heights, NJ
- Real Living Brokers Realty Group, Warren, OH
- Counselor Realty, Minneapolis, MN
- ERA Martin Associates, Salisbury, MD
- Real Living Now Real Estate, St. Louis Metro Area, MO
- Real Living Real Estate Professionals, Redding, CA
- Randall REALTORS, SE CT & RI
- Real Living Northwest REALTORS®, Bothell, WA
- Real Living Palm West Home Realty, Inc., Palm Coast, FL
“At a time when consumer are seeking transparency, greater accountability, and trusted information to help them make better, more informed decisions and choices, hundreds of companies and tens of thousands of their service professionals are now electing to participate in service assessment and feedback following every transaction, which is setting a new and better standard for excellence,” said Kevin C. Romito, President, Quality Service Certification, Inc.- “They’re not just raising the bar for customer service; they’ve committed to a whole new standard knowing consumers are tired of seeing meaningless perfect reviews where every agent has a 5-star rating,” Romito adds. “We believe that in
- a consumer-centric world the higher standard for gauging excellence in professional services should authentically measure how well each customer is served not just how much business is done.”
- Larry Romito, Chairman, CEO sees the new QE Award as motivation for change. “We hope the prestigious recognition of the QE Award for measurable excellence in service and satisfaction will launch a viral movement toward better customer service, transparency, and accountability, where every real past customer is surveyed and all surveys are unedited. That’s what QSC and the new QE Award are all about. A complete, reliable picture of customer feedback, from real past customers on issues important to prospective consumers,” he added.
- Romito notes that the QE Award is based upon the aggregated overall Customer Satisfaction Rating of all returned surveys of real customers where every past customer has been surveyed without selectivity, editing, deletion, cleansing or manipulation. “No other system exists in the real estate industry that can legitimately make that claim,” he said, noting that “accurate, reliable, independently validated survey results of individual agents” can be accessed by visiting RatedAgent.com.
- Quality Service Certification, Inc. created the QE Award to foster, encourage and recognize the highest levels of service quality and customer satisfaction. QSC with its sister company Leading Research Corporation assures the careful measurement and independent validation of service and satisfaction results.
- Eligibility for the 2017 QE Award requires a minimum number of surveys sent and returned, which may be adjusted from year to year based upon market conditions and the number of participants. More than 30,000 real estate agents and 750 companies elected to participate in the customer satisfaction assessment survey process in 2016 for the 2017 QE Award.
